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Claims Services Hotline



Claims Procedure 
Dos & Don'ts 

Online Property Claim Portal  

Claims Procedure:

Please complete the claim form, and submit together with all relevant documents to us within 30 days from the date of accident to our  Claims Department:
9/F, Cityplaza One 1111 King’s Road Taikoo Shing, Hong Kong or Avenida Da Praia Grande, No. 693 Edif. Tai Wah 13 Andar A&B, Macau

To facilitate the processing of your claim, documentary evidence is very important. Examples of documentary evidence included:

  • Repair quotation & receipt for the damaged
  • Purchase receipt for insured property
  • Photographs showing the extent of damage
  • Guarantee/Warranty cards
  • Police report and statement
  • Property management incident report

Important Notes:

  1. Incomplete claim form cannot be accepted for processing of claim.
  2. Further information may be needed.
  3. It is important that a complete answer be given to every question. If insufficient space is provided for your answers, please continue on a separate sheet.
  4. For inquiry, please call our Claims Services Hotline at (852) 2894 0660 or (853) 2892 3329 or email at claimin@hk.msig-asia.com.

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