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Claims Procedure 
Travel Claim Supporting Documents List 

Online Travel Claim Portal 

Claims Procedure:

    Please file your claim online OR complete the claim form, and submit together with all relevant documents to us within 30 days from the date of accident to our Claims Department: 9/F, Cityplaza One 1111 King’s Road Taikoo Shing, Hong Kong or Avenida Da Praia Grande, No. 693 Edif. Tai Wah 13 Andar A&B, Macau.

    Please refer to the Travel Support Document list on the documents required for submitting your travel claim. If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.


Important Notes:

  1. Incomplete claim form cannot be accepted for processing of claim.
  2. All medical reports, information and evidences as required by us shall be furnished at the Claimant’s own expenses.
  3. Further information may be needed.
  4. For inquiry, please call our Claims Services Hotline at 2894 0660 or email at claimin@hk.msig-asia.com.


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