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  Claims Procedure – Travel  

Our claims experts are here to give you instant advice!

Claims Services Hotline

  

 

Make a Claim

 

* Not applicable to  Macau policyholder

 
 
Claims Procedure 
Video Tutorials: HOW TO FILL IN TRAVEL INSURNACE CLAIM FORM 
   

 

 

  • Who is the claimant? [click HERE]
  • More than one claimant? Whose bank account details should I provide? [click HERE]
  • If I am injured, should I claim under Medical Expenses or Personal Accident? [click HERE]
  • Missed or delayed flights - how should I complete the form? [click HERE]
  • Property loss / damage - how should I complete the form? [click HERE]
  • Claimants under 18 years old - why is a birth certificate required? [click HERE]
        
   
 
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